Frequently Asked Questions

Find answers to common questions about Hetri's smart collar technology and PAW management system.

About Hetri Camera

What is the Hetri Camera? ▼

The Hetri Camera is a smart collar camera device designed specifically for doggy daycares. It features live streaming capabilities, live-service requests(Treat‑Tap™), and real-time activity monitoring. The collar helps pet owners stay connected with their pets while providing valuable insights to daycare facilities.

How does the live streaming work? ▼

The Hetri Camera includes a high-quality camera that streams video directly to our secure mobile app. Pet owners can access the live stream through their smartphone, allowing them to request a treat for their pets anytime during daycare hours. The streaming is optimized for low latency and high quality while maintaining battery efficiency.

What features does the collar include? ▼

The Hetri Collar includes: - Live video streaming - Treat Tap™ live-service requests - Activity monitoring - Help request alerts - Long-lasting battery - Water-resistant design

About PAW Management System

What is PAW? ▼

PAW (Professional Animal Works) is our comprehensive management system for pet care facilities. It integrates with the Hetri Camera to provide booking management, staff scheduling, capacity management, and detailed analytics. PAW helps facilities operate more efficiently while delivering better service to pet owners.

How does PAW help my facility? ▼

PAW helps your facility by: - Automating booking and billing processes - Optimizing staff scheduling based on real-time data - Managing facility capacity efficiently - Providing detailed analytics and insights - Maintaining digital records - Streamlining communication with pet owners - Reducing operational costs

Is PAW suitable for my facility size? ▼

Yes! PAW is designed to scale with your business. Whether you're a small daycare with 20 dogs or a large facility handling 100+ pets, our system adapts to your needs. We offer different pricing tiers based on facility size and requirements.

Getting Started

How can I get started with Hetri? ▼

Getting started is easy! Simply join our waitlist through the website, and our team will contact you to discuss your specific needs. We'll help you choose the right package for your facility and guide you through the implementation process.

What kind of support do you offer? ▼

We provide comprehensive support including: - 24/7 technical support - On-site installation and training - Regular software updates - Dedicated account management - Online documentation and tutorials - Regular check-ins to ensure optimal performance

How much does it cost? ▼

Our pricing is tailored to your facility's size and needs. We offer flexible packages that can include both the Hetri Collar devices and PAW management system. Contact us through our waitlist form for a custom quote based on your specific requirements.